Q. Can I return my Kwik-Lift?
Yes. If you find a problem with your lift, please notify us within thirty (30) days. We do offer limited warranties for a defective product or part. Contact us for details.
Q. Do I have to pay for return shipping?
Yes, you are responsible for shipping costs on returns. We recommend insuring the package as Kwik-Lift is not responsible for any packages lost or damaged in transit.
Q. If it is a warranty claim, how do I return the lift?
Contact us at 800-961-LIFT(5438) to arrange for the delivery of the product to us or to our Authorized Service Station. Products shipped to us or the Authorized Service Station must be insured and safely and securely packed, preferably in the original shipping carton, together with a letter explaining the defect and a copy of the bill of sale or other proof of purchase. All transportation and insurance charges must be prepaid by you, the consumer.
Q. What happens if I refuse a shipment?
Because there is always communication between Kwik-Lift and our customers to arrange delivery, this is not usually an issue. Should you refuse the shipment, you will be responsible for shipping costs both ways.